Privacy Policy

Pristine Gaze Pty Ltd trading as Pristine Gaze (ABN 66 680 815 678) is a Corporate Authorised Representative (CAR No. 001312049) of Alpha Securities Pty Ltd (AFSL 330757).

Our Commitment

Pristine Gaze Pty Ltd is committed to providing you with the highest levels of client service. We recognize that your privacy is crucial to you and the protection of your personal information is a key priority for us. The Privacy Amendment (Enhancing Privacy Protection) Act, 2012, sets out a number of Australian Privacy Principles (APPs), and our aim is to both support and ensure compliance with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au.

This Privacy Policy discloses the purpose, and how the personal information you provide to us and our representatives is collected, used, held, disclosed, and disseminated. We encourage you to check our website regularly for any updates to our Privacy Policy.

Your Personal Information

As a financial service provider and representative of Alpha Securities Pty Ltd (AFSL Licence Number 330757), Pristine Gaze is subject to certain legislative and regulatory requirements under section 961 of the Corporations Act, 2001, and the Anti-Money Laundering and Counter-Terrorism Financing Act, 2006,. These require us to obtain personal information about you including:

• Your name, contact details, date of birth, tax file number
• Information regarding your dependants and family commitments
• Your occupation and employment history
• Your financial needs and objectives
• Your assets, liabilities, income, expenses insurances, and social security entitlements
• Website and app usage data
• Subscription and payment information
• Investment preferences and risk tolerance
• Communication histories and interaction records

How We Collect Personal Information

Pristine Gaze collects personal information in several ways:

A. Directly from you when you:

• Create an account on our website or app
• Subscribe to our digital services
• Fill out forms or documentation
• Communicate with our representatives
• Use our website or mobile application
• Participate in surveys or feedback sessions
• By contacting the company through any social media platform.
• Registering your interest through banner advertising on various websites.

B. From third parties once authorization has been provided by you, including:

• Your professional advisers
• Related financial institutions
• Credit reporting agencies
• Public databases

You have the right to refuse us authorization to collect such information from a third party. However, this may affect our ability to provide certain services to you.

How We Use Your Personal Information

Primarily, your personal information is used to:

• Provide financial advice and services
• Process your digital subscription and payments
• Maintain your account and services
• Comply with regulatory requirements
• Improve our products and services
• Conduct research and analysis
• Provide direct marketing materials

From time to time, we may provide you with direct marketing material. This may include:

• Newsletters and updates
• Product and service offerings
• Educational materials
• Market insights and analysis
• Promotional materials

If at any time you do not wish to receive this information, you may:

• Click the ‘unsubscribe’ link in our emails
• Contact us directly with your request
• Update your communication preferences in your account settings

You will be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you. We maintain details of the source of your personal information used for direct marketing and you have the right to request these details. We will endeavor to meet any requests within 2 weeks. We maintain a Register for those individuals not wanting direct marketing material.

When We May Disclose Your Personal Information

In line with modern business practices common to many financial institutions and to meet your specific needs, we may disclose your personal information to the following organizations:

A. Financial Services Industry:

• Alpha Securities Pty Ltd and its representatives
• Superannuation fund trustees
• Insurance providers
• Fund managers
• Other product provider

B. Business Operations:

• Compliance consultants
• Para-planning contractors
• Temporary staff during peak periods
• Mailing houses
• Information technology service providers
• Payment processors
• Cloud storage providers

C. Professional Services:

• Your professional advisers (with your authorization)
• Legal advisers
• Auditors
• Insurance reference bureaus

D. Corporate Activities:

• Potential purchasers/organizations involved in business sales
• New owners in case of business transfer
• Due diligence providers

E. Regulatory& Law Enforcement Bodies:

• Government authorities
• Australian Securities and Investments Commission (ASIC)
• Australian Transaction Reports and Analysis Centre (AUSTRAC)
• any Law Enforcement Agency that has the right to access and follows the applicable information security standards may be granted access to relevant personal information requested by them
• Other regulatory bodies as required by law

Our employees and outsourcing companies/contractors are obliged to respect the confidentiality of any personal information held by Pristine Gaze. The Corporations Act, 2001, has provided ASIC with the authority to inspect certain personal information that is kept on our files about you. We collect information about you for the purpose of reporting to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act, 2006.

Your personal information will never be disclosed to third parties with the intent of marketing.

How We Store and Secure Your Personal Information

We maintain the security of your personal information through:

A. Digital Security:

• Enterprise-grade encryption
• Secure servers
• Firewalls and security monitoring
• Regular security audits
• Multi-factor authentication
• Access controls and logging

B. Physical Security:

• Secure premises
• Locked storage
• Clean desk policies
• Visitor protocols

C. Administrative Security:

• Staff training
• Confidentiality agreements
• Access restrictions
• Regular security reviews

Personal information is treated as confidential information, and sensitive information is treated as highly confidential. It is a legislative requirement that we keep all personal information and records for a period of 7 years. Should you cease to be a client of ours, we will maintain your personal information on or off site in a secure manner for 7 years. After this, the information will be destroyed through secure methods.

Ensure Your Personal Information is Correct

Pristine Gaze takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:

• Fill in your information carefully and accurately when signing up for any of our services or products
• Inform us of any errors in your personal information
• Update us with any changes to your personal information as soon as possible
• Regularly review and update your account details
• Respond to our requests for verification of information

If you provide inaccurate or incomplete information, we may not be able to provide you with the products or services you are seeking.

Unsolicited Personal Information

We do not usually collect unsolicited personal information. Where we receive unsolicited personal information, we will:

• Determine whether we could have collected the information through normal channels
• Notify you if we have collected such information
• Destroy or de-identify the information if collection would not have been permissible
• Protect the information with appropriate security measures if retained

Access to Your Personal Information

You have a right to access your personal information, subject to certain exceptions allowed by law. To access your personal information:

• Submit a written request to our Privacy Officer
• Provide your proof of identity
• Specify the information you wish to access

We will provide access through:

• Copies of documents
• Inspection opportunities
• Summary formats
• Electronic formats where available

If charges are applicable in providing access to you, we will:

• Disclose these charges before proceeding
• Provide a cost breakdown
• Give you options for accessing the information

Exceptions where we will not provide access include when:

• Providing access would pose a serious threat to life or health
• Access would have an unreasonable impact on others’ privacy
• The request is frivolous or vexatious
• The information relates to legal proceedings
• Access would reveal commercially sensitive decision-making
• Access would be unlawful
• Access is restricted by law
• Access would compromise law enforcement activities

Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal.

Using Government Identifiers

Although in certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number, we do not use or disclose this information other than when required or authorized by law or unless you have voluntarily consented to disclose this information to any third party.

Dealing with Us Anonymously or Using a Pseudonym

You have the option to deal with us by not identifying yourself or by using a pseudonym where it is lawful and practicable to do so. For example, if you telephone requesting our postal address or general information about our services.

However, for most of our functions and activities, we need your personal information to provide our services effectively.

Your Sensitive Information

Without your consent, we will not collect information about you that reveals your:

• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Criminal record
• Health or disability
• Sexual orientation
• Genetic information
• Biometric information

Exceptions apply when:

• Collection is required by law
• The information is necessary for the establishment, exercise, or defense of a legal claim
• The information is required for authorized insurance purposes
• The collection is necessary to prevent serious threats to life, health, or safety

Our Website

Our Website and App Privacy practices include:

A. Third-Party Links:

• Our website may contain links to third-party websites
• These sites are not subject to our privacy standards
• We are not responsible for their privacy practices
• You should review their privacy policies independently

B. Newsletter Registration:

• Your name and email will be stored securely
• Information is protected by encryption and firewalls
• You can update or cancel your subscription at any time

C. Website Security:

• SSL encryption for data transmission
• Firewall protection
• Regular security updates
• Monitoring and testing

D. Cookies:

• We use cookies to improve user experience
• Cookies track website usage patterns
• You can control cookie settings in your browser
• Refusing cookies may limit website functionality

Complaints Resolution

If you wish to complain about a breach of your privacy rights:

• Contact our Privacy Officer in writing
• Include detailed information about your complaint
• Provide any supporting documentation
• Allow us 7 days for initial response

Our complaint handling process is:

• Investigation by Privacy Officer
• Assessment of the issue
• Determination of resolution steps
• Written notification of outcome
• Implementation of required changes

If you’re not satisfied with our response, you can contact:

• The Office of the Australian Information Commissioner (oaic.gov.au)
• The Australian Financial Complaints Authority (AFCA)

Contact Information

Privacy Officer Pristine Gaze Pty Ltd 6 Hunt Club Road Narre Warren South, VIC 3805 Email: info@pristinegaze.com

Spam Policy

Pristine Gaze complies with the Spam Act, 2003, in all electronic communications.

Our practices ensure:

A. Consent:

• We only send commercial messages with express or inferred consent
• We maintain records of consent
• We respect all withdrawal of consent requests

B. Identification:

• All messages clearly identify Pristine Gaze
• Contact information is included
• Our ABN and business details are provided

C. Unsubscribe:

• Every message includes a functional unsubscribe facility
• Unsubscribe requests are processed within 5 working days
• We maintain records of unsubscribe requests

D. Message Content:

• Clear source identification
• Accurate information
• No misleading subject lines
• Appropriate age-sensitive content warnings

Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be:

• Posted on our website
• Notified to account holders by email
• Effective immediately upon posting

We recommend reviewing this policy periodically for any changes.