Financial Services Guide
Pristine Gaze Pty Ltd trading as Pristine Gaze (ABN 66 680 815 678) is a Corporate Authorised Representative (CAR No. 001312049) of Alpha Securities Pty Ltd (AFSL 330757).
IMPORTANT INFORMATION ABOUT THIS GUIDE
This Financial Services Guide (FSG) contains essential information about the financial services offered by Pristine Gaze Pty Ltd. Within this document, you will find comprehensive details about our financial services offerings, remuneration structure, potential conflicts of interest, and our commitment to resolving complaints through both internal and external procedures. We have also included important information about how we protect and maintain your privacy, along with other crucial details you should know before engaging our services.
We strongly encourage you to read this FSG thoroughly before utilizing any of our services. We recommend retaining this document for your records and future reference.
ABOUT PRISTINE GAZE PTY LTD
Our Company
Pristine Gaze Pty Ltd (ABN 66 680 815 678) operates as a Corporate Authorised Representative (AFS Representative Number 001312049) of Alpha Securities Pty Ltd (AFSL 330757, ABN 96 124 327 064). Our expertise lies in delivering general financial product advice and market insights through digital platforms and subscription services. We maintain our principal place of business at 6 Hunt Club Road, Narre Warren South, VIC 3805, and can be reached via email at info@pristinegaze.com or through our website at www.pristinegaze.com.
Our Relationship with Alpha Securities Pty Ltd
Our status as a Corporate Authorised Representative means we operate under the Australian Financial Services License of Alpha Securities Pty Ltd. This relationship ensures that Alpha Securities Pty Ltd oversees and takes responsibility for our financial services. They maintain vigilant supervision of our activities, enforce appropriate professional standards, and provide us with comprehensive compliance and operational support. This oversight structure is designed to protect our clients and ensure the highest standards of professional service delivery.
LACK OF INDEPENDENCE DISCLOSURE
In accordance with the Corporations Act’s definition of “independence,” we must inform you that we do not meet the criteria for being independent, impartial, or unbiased. This status results from several factors in our business model. We may receive commissions from the sale of financial products, and we maintain associations and relationships with product issuers that could reasonably influence our financial services. Additionally, both Alpha Securities Pty Ltd and our representatives may receive volume-based remuneration for products sold. We provide this disclosure to ensure complete transparency in our business relationships and to help you make well-informed decisions about our services.
FINANCIAL SERVICES WE ARE AUTHORIZED TO PROVIDE
Scope of Authorization
Through our arrangement with Alpha Securities Pty Ltd, we are authorized to provide a comprehensive range of financial services. We can provide general financial product advice for securities, basic deposit products, managed investment schemes, and exchange traded products (ETPs). Our authorization extends to dealing in financial products by applying for, acquiring, varying, or disposing of financial products on behalf of another person, as well as arranging for others to deal in financial products.
Nature of Advice
It is crucial to understand that we only provide general financial product advice. This means our advice does not take into account your personal objectives, financial situation, or specific needs. We do not tailor our recommendations to your individual circumstances. Instead, we provide broad market insights and general information about financial products and markets.
Given the general nature of our advice, we strongly recommend that you consider the appropriateness of our advice in relation to your personal circumstances. We encourage you to consult a licensed financial adviser for personalized advice and to thoroughly read all relevant disclosure documents before making any investment decisions.
REMUNERATION AND FEES
Our fee structure is designed to provide transparent and accessible financial services to our clients. We offer several subscription tiers to meet different needs and investment objectives. Our Basic Plan is available at $29.95 per month, while our Premium Plan is priced at $49.95 per month. For larger organizations or those with specific requirements, we offer an Enterprise Plan with custom pricing based on individual needs and usage requirements.
When it comes to transactions, we charge up to 1.1% of the transaction value, with a minimum fee of $22 per transaction. Additional fees may apply for specific services, and these will be disclosed to you prior to engagement.
We may also receive payments from third parties, including product issuers, platform providers, and marketing support payments. Volume-based incentives may form part of our remuneration structure. In accordance with our commitment to transparency, all such payments will be disclosed to you as required by law.
PRIVACY AND DATA PROTECTION
We maintain a strong commitment to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our information collection and maintenance practices are designed to support our service delivery while ensuring the security and confidentiality of your data.
We collect and maintain personal information for several essential purposes: to provide our financial services, meet our regulatory obligations, improve our service offerings, and maintain effective communication with our clients. This information is protected through comprehensive security measures including data encryption, regular security audits, restricted access controls, and secure data storage systems.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
We take all client concerns seriously and have established a comprehensive complaint handling process to ensure fair and timely resolution of any issues that may arise. Should you have any complaint about our services, you can contact our dedicated Complaints Officer through multiple channels. Our Complaints Officer can be reached by email at complaints@pristinegaze.com, by phone at 1800 555 123, or by mail at Complaints Officer, Pristine Gaze Pty Ltd, 6 Hunt Club Road, Narre Warren South, VIC 3805.
Upon receiving your complaint, we will acknowledge receipt within 24 hours of business days. Our team will then conduct a thorough investigation of the matter, keeping you informed of progress throughout the process. We aim to provide a comprehensive response to your complaint within 30 days. This response will address all aspects of your concern and outline any proposed resolution measures.
If you are not satisfied with our internal resolution, you have the right to escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. You can contact AFCA through their website at www.afca.org.au, by email at info@afca.org.au, by phone at 1800 931 678, or by mail at GPO Box 3, Melbourne VIC 3001. It’s important to note that there are time limits for bringing certain complaints to AFCA, which you should familiarize yourself with by visiting their website or contacting them directly.
PROFESSIONAL INDEMNITY INSURANCE
Our commitment to protecting our clients’ interests extends to maintaining comprehensive professional indemnity insurance as required by law and our license conditions. This insurance coverage is designed to meet the high standards set by the Corporations Act and regulatory guidelines. Our policy provides coverage for professional services provided by both current and former employees, ensuring continuous protection for our clients.
The insurance specifically covers potential liability arising from the conduct of our representatives and employees in the course of their duties. This includes coverage for claims relating to the conduct of representatives who no longer work with us, providing an additional layer of security for our clients. The policy is maintained and updated regularly to ensure it continues to meet both regulatory requirements and the evolving needs of our business and clients.
CONTACT INFORMATION
Pristine Gaze Pty Ltd maintains its principal office at 6 Hunt Club Road, Narre Warren South, VIC 3805. Our office operates during standard business hours from Monday to Friday, 9:00 AM to 5:00 PM AEST, excluding public holidays. During these hours, our professional team is available to assist you with any queries or concerns you may have regarding our services.
You can reach our team through multiple communication channels. For general inquiries, we encourage you to call us at 1800 555 123, where our dedicated customer service representatives will be happy to assist you. Alternatively, you can email us at info@pristinegaze.com for written correspondence. Our website, www.pristinegaze.com, also provides comprehensive information about our services and allows you to access various online resources.
For your reference, our company details are as follows: Pristine Gaze Pty Ltd, ABN 66 680 815 678, operating as an authorized representative (AFS Representative Number 001312049) of Alpha Securities Pty Ltd (AFSL 330757, ABN 96 124 327 064).
Issued by: Pristine Gaze Pty Ltd
ABN 66 680 815 678
AFS Representative Number 001312049
Corporate Authorised Representative of:
Alpha Securities Pty Ltd
AFSL 330757
ABN 96 124 327 064